Matis, the French art of contrast
At 71 avenue Foch in the 16th arrondissement of Paris, and within its integrated laboratory, the MATIS teams develop tailor-made skincare products and protocols for a unique sensory experience. MATIS gives women what they want, offering each and every customer a treatment, a ritual, a solution.
Matis, extensive experience at the heart of beauty
In 1936, Doctor Mavromati, a pharmacist, created his laboratory. An expert in active ingredients and formulations, he discovered that products gained effectiveness when combined with a holistic approach to skincare. A pioneer and scientist, he knew that chemistry and science alone were not enough, as all sensory and emotional aspects needed to be combined with product action to act effectively.
It was in 1946 that Dr. Mavromati opened his first store on Rue Fontaine in the 9th arrondissement of Paris. Since then, Matis has celebrated women’s beauty wholeheartedly. A guaranteed «professional beauty expert» approach, a label imbued with know-how, quality, targeted Réponses, and more…
A brand that is 100% made in france, with proven expertise
MATIS products are MADE IN FRANCE. Near Paris, within the Cosmetic Valley, the MATIS production site is a Good Manufacturing Practices ISO 22716-certified plant that spans 8,000 m2. This is where all products are developed, manufactured, packaged and shipped in France and worldwide.
The Matis plant is at the forefront of professional techniques with strict raw material controls, a constantly evolving quality charter to ensure product safety and performance, as well as a reverse osmosis-purified water circuit and a clean room manufacturing unit with 200 kg to 1 ton machines. The entire production chain is overseen in France and guaranteed «Made in France».
High-tech formulas that are greener and cleaner
The Réponses developed by the brand draw on the most innovative, often exclusive, always effective and skin- and planet-friendly active ingredients.
MATIS formulas are highly concentrated, offering fast results and emphasizing on most potent active ingredients (such as hyaluronic acid, vitamin C and AHAs) as well as the most precious (such as caviar).
Textures that give pleasure reflect French epicurean tradition. Combined with the beauty therapist, they offer the most receptive treatment conditions, for visible, lasting results. Even without makeup, the skin is radiant, smoother and more resistant to signs of aging.
Matis, the solution your skin is waiting for
Because skin is the living, breathing, essential embodiment of every woman’s unique beauty and emotions, it must be treated to unwavering respect and care.
If you have a problem with your order or if you have a particular request about it, you can contact us by email at email@example.com. We will do our best to answer you as soon as possible.
How to buy a product on matisparis.co.uk
To add a product in your cart, you just have to click on the button "add to bag" once in the product sheet of the desired item.
To finalize your order, you will have to create your Matis customer account in order to specify your delivery information and proceed to the secure payment which will validate your order.
Is it possible to cancel or modify my order?
Unfortunately, it is not possible to cancel or modify the content of your order (item, address and delivery method...) once it has been validated and paid. If you wish to return one or more items from your order, we invite you to follow the indications mentioned in the section "RETURNS AND REFUND".
I have a promo code, when and where can I use it?
Once you have added a product or validated your bag, you can insert your promotional code in the "DISCOUNT" box on the check out page. Then click on "APPLY" to benefit from the offer.
Can I use several promo codes at the same time?
Your coupon code allows you to benefit from a special offer. Unfortunately, you can't cumulate two or more promo codes on the same order. For this reason, the "DISCOUNT" field can only be filled in by one code. All you have to do is choose the most attractive offer for you!
Stay informed of all the advantages you can benefit from by subscribing to our newsletter: fill in your email address in the "Subscribe to our emails" box provided for this purpose at the bottom of any page of the site.
What payment methods are accepted?
Currently, only payment by credit card is possible.
Is the online payment on your website secure?
Payments by credit card on the site are secure and the use of an encryption system ensures the safe transmission of payment data. The matisparis.co.uk website does not have any knowledge of your banking information.
When will I be charged?
If your payment is authorized by your card during the online payment, you will receive an email confirmation of your order which means that you are charged. If the payment is not authorized by your card, the order cannot be taken into account and you will not be charged. You will then have the opportunity to retry a valid payment.
Can I order by phone?
For security reasons it is currently not possible to place your order by phone.
What can I do if my payment is declined?
If your payment has been refused, you can try to place your order again, possibly by changing your bank card. If the payment is refused again, we invite you to contact your bank. In case of refused payment, your order will not be taken into account and your account will of course not be debited.
PREPARATION, SHIPPING & DELIVERY
How long will it take for my order to be prepared and delivered?
Once your order is validated by your payment, it is sent to our warehouse for preparation. Our logistics department will then prepare your order within the limits of available stocks within an average of 3 business days. These delays are likely to be lengthened during certain periods (end of year holidays, sales...).
After leaving our warehouse your order will be delivered within 3-4 business days.
Where do you ship ?
The orders placed on our site matisparis.co.uk can be delivered to addresses in the U.K. and Northern Ireland only.
What are the shipping fees?
Free U.K. delivery on all orders over £40
UK delivery: £5.95
Republic of Ireland delivery: £8.95
How can I track my order ? Will I be notified when my order is on its way?
Once your order has been taken care of by the carrier, you will receive a DPD tracking email in order to follow your order on their platform.
Is it possible to schedule the delivery date of my order?
It is unfortunately not possible for us to schedule or postpone a delivery.
RETURNS & REFUNDS
Can I exchange an item?
We do not currently offer any exchange procedures. However, you can return a product if faulty and we will replace it with a new one.
What are the conditions to return a product?
You have a period of 15 days after receipt of your order to return any faulty products. The products must be in their initial state and packaging,
How to return a product?
1. Let us know of any issues with the delivery of your order by emailing firstname.lastname@example.org stating your name and order number, with an image(s) of any damage.
2. The team will inspect the email, and send out replacement products.
3. Please allow 3-5 working days for us to process your return.
Can I return a product purchased on the website to a beauty centre and vice versa?
Orders placed on our MATIS website cannot be returned or exchanged in our partner beauty centres.
Are the returns free of charge?
No, you are in charge of the return shipping costs.
WORK WITH MATIS
You would like to develop a partnership with MATIS PARIS? Please contact us at email@example.com and we will get back to you with all necessary information!