Privacy Policy
Privacy Policy
This website is provided by French Beauty Expert LTD. We take the privacy of our website users and the security of their personal information very seriously. The privacy policies and procedures described here only applies to websites owned and operated directly by French Beauty Expert LTD.
The purpose of this privacy policy is to set out the principles governing our use of personal information that we may obtain about you. By using our websites, or by requesting information, you agree to this use. We ask you to read this privacy policy carefully. Any dispute which may arise over privacy will be subject to this policy, the data protection notice (if any) incorporated into this website and the provisions of English law. We may change our privacy policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website.
Personal Information Collection and Use
French Beauty Expert LTD will only collect personally identifiable data, such as your name or email address, when it is voluntarily submitted to us at this website. French Beauty Expert LTD will use this information to comply with your request for information or as otherwise disclosed to you when you submit your information. From time to time, we may refer to that information to better understand your needs and how we can improve our services. We may use that information to contact you. We will not otherwise transfer the personally identifiable information you provide at this website to any third party unless otherwise disclosed to you. French Beauty Expert LTD adheres to the 8 principals of the Data Protection Act 1988 and does not transfer personal information abroad without suitable safeguards.
Non-Personal Information Collection and Use
In common with many commercial organisations we monitor the use of this website by collecting aggregate information. We may automatically collect non-personal information about you such as the type of internet browsers you use, the pages you visit or the website which directed you to our site. You cannot be identified from this information and it is used only to assist us in providing an effective service on this website.
Cookies Policy
Cookies are small files which are sent to your web browser and stored on your computer’s hard drive. This website uses ‘session cookies’ – temporary cookies that remain in your browser until you leave the website. These allow you to carry information across our site without having to re-enter it; it also enables us to analyse web traffic and improve our online services. They cannot be used to identify you. You may set your web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contain cookies; those files are stored as part of your internet browser.
Security of your Personal Data
Under European data protection law you have a right to request access to personal data which are held about you. You also have the right to require any inaccuracies in your information to be corrected:
Access and Corrections
In common with many commercial organisations we monitor the use of this website by collecting aggregate information. We may automatically collect non-personal information about you such as the type of internet browsers you use, the pages you visit or the website which directed you to our site. You cannot be identified from this information and it is used only to assist us in providing an effective service on this website. For more information about our privacy policies or if you have questions, please email info@frenchbeautyexpert.co.uk.
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CONTACT US
If you have a problem with your order or if you have a particular request about it, you can contact us by email at contact@frenchbeautyexpert.co.uk. We will do our best to answer you as soon as possible.
ORDERS
How to buy a product on matisparis.co.uk
To add a product in your cart, you just have to click on the button "add to bag" once in the product sheet of the desired item.
To finalize your order, you will have to create your Matis customer account in order to specify your delivery information and proceed to the secure payment which will validate your order.
Is it possible to cancel or modify my order?
Unfortunately, it is not possible to cancel or modify the content of your order (item, address and delivery method...) once it has been validated and paid. If you wish to return one or more items from your order, we invite you to follow the indications mentioned in the section "RETURNS AND REFUND".
I have a promo code, when and where can I use it?
Once you have added a product or validated your bag, you can insert your promotional code in the "DISCOUNT" box on the check out page. Then click on "APPLY" to benefit from the offer.
Can I use several promo codes at the same time?
Your coupon code allows you to benefit from a special offer. Unfortunately, you can't cumulate two or more promo codes on the same order. For this reason, the "DISCOUNT" field can only be filled in by one code. All you have to do is choose the most attractive offer for you!
Stay informed of all the advantages you can benefit from by subscribing to our newsletter: fill in your email address in the "Subscribe to our emails" box provided for this purpose at the bottom of any page of the site.
PAYMENTS
What payment methods are accepted?
Currently, only payment by credit card is possible.
Is the online payment on your website secure?
Payments by credit card on the site are secure and the use of an encryption system ensures the safe transmission of payment data. The matisparis.co.uk website does not have any knowledge of your banking information.
When will I be charged?
If your payment is authorized by your card during the online payment, you will receive an email confirmation of your order which means that you are charged. If the payment is not authorized by your card, the order cannot be taken into account and you will not be charged. You will then have the opportunity to retry a valid payment.
Can I order by phone?
For security reasons it is currently not possible to place your order by phone.
What can I do if my payment is declined?
If your payment has been refused, you can try to place your order again, possibly by changing your bank card. If the payment is refused again, we invite you to contact your bank. In case of refused payment, your order will not be taken into account and your account will of course not be debited.
PREPARATION, SHIPPING & DELIVERY
How long will it take for my order to be prepared and delivered?
Once your order is validated by your payment, it is sent to our warehouse for preparation. Our logistics department will then prepare your order within the limits of available stocks within an average of 3 business days. These delays are likely to be lengthened during certain periods (end of year holidays, sales...).
After leaving our warehouse your order will be delivered within 3-4 business days.
Where do you ship ?
The orders placed on our site matisparis.co.uk can be delivered to addresses in the U.K. and Northern Ireland only.
What are the shipping fees?
Free U.K. delivery on all orders over £40
UK delivery: £5.95
Republic of Ireland delivery: £8.95
How can I track my order ? Will I be notified when my order is on its way?
Once your order has been taken care of by the carrier, you will receive a DPD tracking email in order to follow your order on their platform.
Is it possible to schedule the delivery date of my order?
It is unfortunately not possible for us to schedule or postpone a delivery.
RETURNS & REFUNDS
Can I exchange an item?
We do not currently offer any exchange procedures. However, you can return a product if faulty and we will replace it with a new one.
What are the conditions to return a product?
You have a period of 15 days after receipt of your order to return any faulty products. The products must be in their initial state and packaging,
How to return a product?
1. Let us know of any issues with the delivery of your order by emailing contact@frenchbeautyexpert.co.uk stating your name and order number, with an image(s) of any damage.
2. The team will inspect the email, and send out replacement products.
3. Please allow 3-5 working days for us to process your return.
Can I return a product purchased on the website to a beauty centre and vice versa?
Orders placed on our MATIS website cannot be returned or exchanged in our partner beauty centres.
Are the returns free of charge?
No, you are in charge of the return shipping costs.
WORK WITH MATIS
You would like to develop a partnership with MATIS PARIS? Please contact us at contact@frenchbeautyexpert.co.uk and we will get back to you with all necessary information!