Terms and Conditions

Any person or entity (“user”), registered to use or access the site at  matisparis.co.uk (“Site”) or any information contained in the site, agrees to and is bound by the following terms and conditions of this registered user agreement (“agreement”).

Under 18s. Any and all use of the Site by children will be done only with the guidance, supervision and consent of the child’s parent, guardian and/or authorized school official. Parents, guardians and/or officials must ensure such minors use the service only if they can understand their rights and responsibilities as stated in this Agreement and our Privacy Policy.
Your Personal Information. You agree to provide only true, accurate and complete information to us and/or the Site. You agree with and to all provisions of our Privacy Policy, including without limitation the use and treatment of your personal information in accordance with such Privacy Policy.
Site Content. This Site is intended only for the purposes specified on the Site, and use of the Site and/or all content contained within the Site (“Content”) is entirely at your own risk. Please note, whilst we endeavour to provide accurate and up-to-date information, the content may not be wholly accurate or up-to-date and is subject to change, sometimes at short notice. All content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law. Certain content may become temporarily unavailable due to outages or other problems.

Ownership of Content. 
The Site and the content are for your personal, non-commercial use only, and are not for re-distribution, transfer, assignment or sublicense or for any commercial or partly-commercial re-sale or other use.

Objectionable Material.
 If you encounter or become aware of any objectionable or infringing or unlawful content posted anywhere on the site, please immediately report such material (and the specific page on which it is found) to contact@frenchbeautyexpert.co.uk

Submitting Material.
 If you upload any material to the Site (including, without limitation, written material comments) you hereby grant to us a worldwide, non-exclusive licence to use that material in any media and, specifically, to make that material available via the Site and other third-party platforms, media channels and/or distribution or performance methods. You further agree to waive your moral rights for the purposes of this licence. We reserve the right to cut, edit, crop or arrange your material as necessary for purposes related to the Site, and to remove the material at any time.

Prices and Payment.
 Minimum prices (and any delivery costs) are as set out on the relevant pages of the Site (except in cases of obvious error). Such amounts are subject to change at any time. We may change the minimum prices for Products at any time by posting new minimum prices on the Site. You are responsible for payment of sales tax and any other applicable import duties and taxes that may be levied once the Products reach your country. Whilst we use our best efforts to ensure that all prices on the Site are accurate, errors do sometimes occur. We will normally verify the applicable price in each instance as part of the Order

 If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order for this reason, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.

Credit Cards.
 Payment for all Products may be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Maestro, Discover and American Express. In most circumstances you will not be charged i.e. funds will not be debited from your card or account until the campaign goal is reached. At our discretion we may decide to produce and fulfil some products even when the campaign goal is not met. Purchasers will be notified when this is the case. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing of your credit/debit card payment in accordance with your order. By using your credit or debit card, you confirm that the card is yours and that there are sufficient funds or credit available to cover the charges.

 By placing an order through the Site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound by this Agreement. To place an order, you will be required to provide complete and accurate personal details on the order form. This will include some or all of the following: first name, surname, email address, telephone number, invoicing and delivery address. After placing an order, you may receive an e-mail from us acknowledging receipt of your order. Please note that this email is an acknowledgement and does not mean that your order has been accepted. Your order constitutes an offer to buy a Product on these terms and conditions. All orders are subject to acceptance by us and we will confirm such acceptance by sending you a personal order confirmation e-mail (“Order Confirmation”). The sale and purchase contract between us will only be formed when we send you the Order.

 We reserve the right to reject your order for any reason prior to acceptance.
The right of Cancellation. Failure to comply with the return obligations under this Agreement may result in a deduction by us of the cost of recovering the unreturned Product(s). Any returns of faulty items will be processed at our sole discretion according to the condition of the returned Product(s). We will not be liable to you for failures, defects or delays in delivery caused by: (a) your provision of incorrect information; (b) your mailbox being full or otherwise unable to receive goods; (c) your failure to comply with instructions for use of the Service; and/or (d) an event which is outside of our reasonable control. This provision does not affect your statutory rights as a consumer.

 Deliveries to addresses outside the UK may incur additional delivery charges as itemised during the checkout process. Your order will be delivered during normal business hours, once payment has been made, to the address provided on the checkout page. Deliveries may require a signature on delivery. For this reason, it is not possible to deliver to a PO Box address or a hotel. We will endeavour to process your order as soon as possible following receipt of payment from you. We are not responsible for non-delivery if you have entered your address incorrectly or if you have used a foreign alphabet or non-English language characters. Risk passes to you once delivered, but Products shipped to any non-card registered address are sent entirely at your risk. Please note that no title of the relevant goods shall pass to you until payment has been received in full and delivery has been completed. Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges. Your statutory rights are not affected.

Damaged Products.
 Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the products.

 In the unlikely event a Product is damaged or lost in transit, please make a note on the delivery slip and contact customer services and we shall endeavour to supply a replacement as soon as possible. If we cannot supply an identical Product, we will offer you an alternative similar Product and/or issue a credit note.

 In addition to your statutory rights, if you are not completely satisfied with your purchase, you may return it to us (with proof of purchase) within thirty (30) days of receipt and we will arrange for an exchange (subject to availability), or a refund if the product is technically-faulty, if the quality of product is manifestly poor and/or if the product does not match the relevant display on the Site at the time of purchase, or if the product is otherwise materially different than as presented in the applicable campaign. In these circumstances, you may be responsible for the cost of returning the Product to us in an undamaged condition. 

 Products displayed on the Site are intended for demonstration or illustrative purposes only. Although we endeavour to display colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Products. In relation to colour, size and proportion, actual Products may vary from images on the Site.

General Site Disclaimer for Services.
 Except as expressly set out above, the Service and the Products are provided without any representations or warranties of any kind, either implied or express, to the fullest extent permitted by applicable law. In addition, we do not represent or warrant that the Site or its contents will be free of defects, including without limitation viruses or other harmful elements. 

 You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, “Interfere”) with the Site in any manner. If you in any way Interfere with the Site, you agree to pay all damages incurred. Matis Paris UK will cooperate with the authorities in prosecuting any User who Interferes with the Site or otherwise attempts to defraud or any other parties through User’s use of the Site or services provided via the Site. We reserve the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. User agrees that we may block User’s IP address or addresses at any time, and at our sole discretion to disallow User’s continued use of the Site. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.

Entire Agreement.
 This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement.
Severance. If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.

No Waiver.
 No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.

 This Agreement may be varied from time to time by our posting new terms on the Site, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site. User’s continued use of the Site or services constitutes agreement with and acceptance of any such amendment or other changes.
Please note, If order volumes exceed our daily order capacity we cannot be held responsible for meeting the stipulated deadlines.
We do not store credit card details nor do we share customer details with any 3rd parties.


Prohibited Content:  You acknowledge and agree to not send any prohibited content over the Platform.  Prohibited content includes:

-       Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

-       Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

-       Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

-       Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

-       Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

-       Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.


Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

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If you have a problem with your order or if you have a particular request about it, you can contact us by email at contact@frenchbeautyexpert.co.uk. We will do our best to answer you as soon as possible.


How to buy a product on matisparis.co.uk

To add a product in your cart, you just have to click on the button "add to bag" once in the product sheet of the desired item.
To finalize your order, you will have to create your Matis customer account in order to specify your delivery information and proceed to the secure payment which will validate your order.

Is it possible to cancel or modify my order?

Unfortunately, it is not possible to cancel or modify the content of your order (item, address and delivery method...) once it has been validated and paid. If you wish to return one or more items from your order, we invite you to follow the indications mentioned in the section "RETURNS AND REFUND".

I have a promo code, when and where can I use it?

Once you have added a product or validated your bag, you can insert your promotional code in the "DISCOUNT" box on the check out page. Then click on "APPLY" to benefit from the offer.

Can I use several promo codes at the same time?

Your coupon code allows you to benefit from a special offer. Unfortunately, you can't cumulate two or more promo codes on the same order. For this reason, the "DISCOUNT" field can only be filled in by one code. All you have to do is choose the most attractive offer for you!
Stay informed of all the advantages you can benefit from by subscribing to our newsletter: fill in your email address in the "Subscribe to our emails" box provided for this purpose at the bottom of any page of the site.


What payment methods are accepted?

Currently, only payment by credit card is possible.

Is the online payment on your website secure?

Payments by credit card on the site are secure and the use of an encryption system ensures the safe transmission of payment data. The matisparis.co.uk website does not have any knowledge of your banking information.

When will I be charged?

If your payment is authorized by your card during the online payment, you will receive an email confirmation of your order which means that you are charged. If the payment is not authorized by your card, the order cannot be taken into account and you will not be charged. You will then have the opportunity to retry a valid payment.

Can I order by phone?

For security reasons it is currently not possible to place your order by phone.

What can I do if my payment is declined?

If your payment has been refused, you can try to place your order again, possibly by changing your bank card. If the payment is refused again, we invite you to contact your bank. In case of refused payment, your order will not be taken into account and your account will of course not be debited.


How long will it take for my order to be prepared and delivered?

Once your order is validated by your payment, it is sent to our warehouse for preparation. Our logistics department will then prepare your order within the limits of available stocks within an average of 3 business days. These delays are likely to be lengthened during certain periods (end of year holidays, sales...).

After leaving our warehouse your order will be delivered within 3-4 business days.

Where do you ship ?

The orders placed on our site matisparis.co.uk can be delivered to addresses in the U.K. and Northern Ireland only.

What are the shipping fees?

Free U.K. delivery on all orders over £40

UK delivery: £5.95

Republic of Ireland delivery: £8.95

How can I track my order ? Will I be notified when my order is on its way?

Once your order has been taken care of by the carrier, you will receive a DPD tracking email in order to follow your order on their platform.

Is it possible to schedule the delivery date of my order?

It is unfortunately not possible for us to schedule or postpone a delivery.


Can I exchange an item?

We do not currently offer any exchange procedures. However, you can return a product if faulty and we will replace it with a new one.

What are the conditions to return a product?

You have a period of 15 days after receipt of your order to return any faulty products. The products must be in their initial state and packaging,

How to return a product?

1. Let us know of any issues with the delivery of your order by emailing contact@frenchbeautyexpert.co.uk stating your name and order number, with an image(s) of any damage.

2. The team will inspect the email, and send out replacement products. 

3. Please allow 3-5 working days for us to process your return.

Can I return a product purchased on the website to a beauty centre and vice versa?

Orders placed on our MATIS website cannot be returned or exchanged in our partner beauty centres.

Are the returns free of charge?

No, you are in charge of the return shipping costs.


You would like to develop a partnership with MATIS PARIS? Please contact us at contact@frenchbeautyexpert.co.uk and we will get back to you with all necessary information!